UNIVERGE® BUSINESS CONNECT

KEEPING CUSTOMERS AND EMPLOYEES CONNECTED

CULTIVATING ENHANCED EXPERIENCES & WORKPLACE EFFICIENCIES

Bundle your communication channels and optimize your company! UNIVERGE® Business ConneCT, the versatile overall solution for Unified Communications & Collaboration from NEC, connects all communication channels and displays them in a single view, so that employees can control themselves when, how and on which device they want to be contacted. Regardless of whether you work in the office, from home or on the go.

GET TO KNOW THE DIVERSE FUNCTIONS OF BUSINESS CONNECT

Business ConneCT includes a variety of functions: call control, presence detection, voice mail, operator services and a comprehensive contact center that offers a multi-channel environment and e-mail, live web chat, WhatsApp and voice mail through a single one Interface supported. Business ConneCT is designed to be easy to install, use, and manage. This makes UC&C child’s play!

USER MODES OF THE UNIVERGE® BUSINESS CONNECT

The three easy and inexpensive to use user modes – employee, operator and contact center agent – use the same database, a common user interface and are managed from a central point. With these versatile user modes, employees can easily switch between the different roles. At peak times, your employees, including mobile workers, can act as an operator or contact center agent.

Resources

  • Brochure
  • Datasheet