JUMBO DIY stores are paradise for do-it-yourselfers in Switzerland. The company employs some 1500 members of staff at 40 locations. When the traditional telephone system, which used to handle company communication, was in need of being replaced, the company chose innovaphone myApps with its integrated call center solution.
The specifications for the new communications solution for JUMBO, headquartered in Dietlikon, Switzerland, simply said: A future-proof, simple and cost-effective solution with an integrated switchboard and an integrated customer care solution. A market analysis and, especially, the recommendation by the implementation partner, T&N ICT Solutions, put the focus on innovaphone’s myApps work and communications environment. Ronnie Straub, Support System Engineer Team Leader at JUMBO and responsible for the changeover to innovaphone, confirmed, “T&N had already worked positively with the innovaphone solutions in the past. In addition, innovaphone’s good price/performance ratio and its compact, lean all-in-one system convinced us”. He elaborated, “Unlike many other comparable systems, no additional servers are required”.